Urgent Maintenance

Before submitting your Repair Request, please use the following Guide and Tips to avoid any unnecessary call outs.


asdf No Power

Have you contacted your electricity supplier? There may be a fault in the street. 
Have you checked if the Safety Switch has been tripped? If so, reset the switch.
If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.

 

asdf Lights not working

Check power or fuse box. Ensure the power is on and the Safety Switch has not been tripped.
Have you replaced the light bulb?

 

asdf Kitchen/Bathroom sink blocked

Have you tried using some Drano to try and free the blockage? 
Have you tried pouring boiling water down the sink to free up old soap and hair?
 

Foul odour emitting from floor waste grate
Have you tried pouring boiling water and a little detergent or bleach down the floor waste grate? By doing this you will replace the stagnant water in the S-bend. Usually 2-3 litres are enough.

 

asdf Oven Not Working
Have you checked that the power isolation switch is turned on? Typically this can be found on the kitchen splashback wall.
Have you set the clock on the display? Some ovens will not work unless the clock has been set.

 

asdf Cook top not working
Gas – Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning can fix the problem. 
Electric – Check if power is connected or check power box for tripped switch or blown fuse.

 

asdf Garbage Disposal/Insinkerator is not working
Is it turned on at the switch under the sink?
Have you attempted to push the reset button? This button is located under the unit and is usually coloured red.

 

asdf Dryer not working
Is the power on?
Have you checked that you have not overloaded?
Have you checked the red reset button?
Have you checked the lint filter is clean? This should be done after each use.

 

WHAT IS AN URGENT REPAIR?

An urgent repair is when something breaks that may make the premises unfit to live in or cause a potential safety risk, or interrupts access to water, gas or electricity supplies. If the premises need urgent repairs, the first step is to contact us immediately. An outline of urgent repairs is listed in your lease agreement.

The agent is obliged to organise the urgent repair as soon as reasonably possible. If they do not do so, you can arrange for the repair to be fixed up to $1000 and be reimbursed for this cost. Before doing so, it is IMPERATIVE that you ensue that the repair is an urgent one in accordance with your lease agreement, and not something you deem important. If you are unsure, contact the Office of Fair Trading or your local tenancy advisory service.

 

Our emergency tradespeople are as follows:

PLUMBER – Choice Plumbing – 0416 043 559

ELECTRICIAN – DJ Electricians – 1300 353 532

HANDYMAN – Max Kozmine – 0410 124 422

 

ALL REPAIRS AND MAINTENANCE SHOULD BE REPORTED IN WRITING VIA EMAIL: elizabeth@stmrealty.com.au

 

This is to ensure that all repairs are attended to promptly and nothing is missed. Quite often we forgot to action repairs as tenants have called when we’re out of the office. Putting the repair in writing not only ensures that the property manager actions the repair, but it also covers you as having reported the repair.